If submitting a service request after hours or on the weekend, please note it is best to call.
Terms and Conditions
General Business Terms and Conditions
1. General Conditions
1.1. All materials and labor must be paid in full upon completion of work. All equipment and materials remain leased until paid in full. If payment is not received within 10 days, GeauxHVAC reserves the right to remove all equipment and materials from the job site. GeauxHVAC is not liable for any damage caused during removal. Accounts delinquent past 30 days will be submitted for collections, and the customer will be responsible for additional costs, including but not limited to a 5% penalty fee on the total invoice per month of delinquency, collection fees, attorney fees, and court costs. GeauxHVAC will not perform additional work or warranty services until all outstanding debts are settled.
1.2. A $50.00 penalty fee will be charged for all NSF (non-sufficient funds) checks and PayPal transactions. Delinquent penalties may apply to any returned payments.
2. Standard Warranty Conditions
2.1. GeauxHVAC offers a 30-day warranty on repair workmanship and a one (1) year workmanship warranty on unit replacements (air handler, furnace, or condenser unit) unless otherwise stated. Parts are covered for one year or per the manufacturer's stated warranty.
2.2. Routine maintenance, as specified by the manufacturer, must be performed by an authorized service technician. Failure to adhere to the manufacturer’s maintenance instructions and/or failure to provide proof of routine maintenance may void warranty claims.
2.3. GeauxHVAC is not responsible for performing maintenance or service unless a Maintenance Agreement was purchased or GeauxHVAC was contracted to perform the service. Semi-annual preventative maintenance inspections by a licensed dealer are recommended.
2.4. GeauxHVAC is not liable for damages or additional repairs resulting from the customer refusing or delaying recommended repairs. Additional call-out fees may apply if recommended repairs are denied at the original time of service.
2.5. Manufacturer warranties do not cover labor, service charges, water damage, damage resulting from an "Act of God," or failed parts due to lack of proper maintenance. HVAC warranties are void if the unit is damaged by an "Act of God," including but not limited to flooding, wind, hail, and lightning. If a warranty claim is rejected by the manufacturer or supplier, the customer is responsible for full payment of parts and labor. Freon is not covered under any warranties.
2.6. This warranty does not guarantee future performance of goods. The buyer’s sole remedy under this warranty is a replacement part in the event of a defect in material or workmanship.
2.7. GeauxHVAC will not cover electricity, fuel costs, or lodging expenses due to equipment failure. Customers are encouraged to have an emergency backup air conditioning/heating unit available.
3. Refund Policy
3.1. If mechanical parts are defective, GeauxHVAC will honor refunds on mechanical parts after inspection and confirmation of fault by GeauxHVAC or the manufacturer. GeauxHVAC must be given 60 days to repair or replace the defective part, depending on availability.
3.2. Before issuing a refund, GeauxHVAC must remove the refunded parts from the property and is not liable for damages caused during removal. Service charges, labor, electrical parts, and refrigerant are not refundable.
3.3. Credit card transactions can only be refunded to the original card used for purchase, while cash or check transactions will be refunded via check mailed to the address on file.
4. Deposit Policy
4.1. GeauxHVAC requires verbal or written customer consent before ordering or replacing items. Certain items require a 50% deposit before order placement. If the customer cancels after giving consent, they may be responsible for restocking fees, full item cost, and/or labor expenses. Special order items are non-refundable.
4.2. Repairs, services, or replacements cannot be guaranteed to be completed on the same day as the diagnostic due to factors such as part availability, time constraints, or weather. After-hours repairs are subject to additional fees, regardless of whether repairs are completed at the time of service.
4.3. GeauxHVAC requires a 50% deposit on installations before ordering equipment unless financing is secured through an approved financing company. Once installation has begun, all sales are final. If a cancellation is requested within 72 hours of acceptance or before installation begins, deposits will be refunded minus applicable restocking fees. If no deposit was collected and the unit was financed, the customer remains responsible for restocking fees.
5. Legal Entity Name Policy
5.1. GeauxHVAC operates under the legal entity name Air Doc Mechanical Electrical, LLC. All legal paperwork remains valid under this entity.
6. Photography & Marketing Policy
6.1. GeauxHVAC may photograph workmanship, part/equipment installation, and services before and after completion for marketing and awareness purposes. Homeowner information, precise locations, and sensitive details will not be publicly displayed.
7. Customer Reviews & Testimonials
7.1. GeauxHVAC’s invoicing software may send push notifications and emails requesting customer reviews. Reviews submitted through this system may be automatically displayed on the company’s website. Customers can opt to submit reviews anonymously. If anonymity is not selected, GeauxHVAC has no control over the display of the customer’s name. Reviews from online platforms may be used as testimonials on social media.
8. Email Marketing Policy
8.1. GeauxHVAC sends monthly email marketing campaigns to customers who provide email addresses. These campaigns are managed in-house, and customer information is never sold. Customers may opt out of email marketing subscriptions at any time.
9. Pre-Existing Damage & System Misuse
9.1. GeauxHVAC is not responsible for any pre-existing damage to the property, including but not limited to damaged walls, flooring, ceilings, or any other structural components. Prior to beginning work, technicians may document existing damage through photographs to prevent liability disputes.
9.2. GeauxHVAC is not responsible for any misuse of the HVAC system by the homeowner, occupants, or visitors. This includes improper operation, failure to follow manufacturer guidelines, and unauthorized modifications.
10. Emergency Service Policy
10.1. Emergency service does not guarantee an immediate resolution. The ability to resolve an issue during an emergency call depends on part availability, system complexity, and environmental conditions.
10.2. Emergency service hours are determined at the discretion of GeauxHVAC management. However, on-call technicians will be available from 8:00 AM to 4:00 PM on weekends. After 4:00 PM, emergency calls will be handled on a case-by-case basis, and the on-call technician is only required to respond if deemed necessary.
10.3. Emergency service is reserved for cases where failure to restore heating or cooling presents a significant health risk, including but not limited to situations involving infants, elderly individuals, or persons with medical conditions that make exposure to extreme temperatures life-threatening.
11. Customer Responsibilities & Safety Policies
11.1. Customers must ensure that their property has proper and functional electrical, gas, and water connections before service can be performed. If the necessary connections are not available or in working condition, the service call may be subject to a return visit fee.
11.2. If a GeauxHVAC technician requests that a homeowner secure a pet, child, or other entity during the service visit and the homeowner fails to comply, the technician reserves the right to decline service. In such cases, a $95 service call fee will be charged.
11.3. GeauxHVAC is not liable for any harm that may come to a pet, child, or other entity during the course of service. It is the homeowner’s responsibility to ensure their safety.
11.4. If a GeauxHVAC technician sustains an injury due to homeowner negligence, GeauxHVAC reserves the right to pursue legal action to recover medical expenses, lost wages, or other damages.
12. System Performance Disclaimer
12.1. HVAC system performance is dependent on multiple factors beyond GeauxHVAC’s control. While all installed and repaired systems will function per manufacturer specifications, external conditions such as insulation quality, ventilation, air leaks, home design, and weather may affect heating and cooling efficiency. GeauxHVAC is not responsible for any inefficiencies caused by such external factors.
13. Third-Party Work & Warranty Voidance
13.1. If another company performs service, maintenance, or repairs on an HVAC system before GeauxHVAC has an opportunity to diagnose and complete the job, all GeauxHVAC warranties will be void.
13.2. In such cases, all services provided by GeauxHVAC will be billed in full at the time of job completion, regardless of any prior warranties or service agreements.
14. Permits & Code Compliance
14.1. For certain jobs, GeauxHVAC may be required to obtain permits before work can commence. The timeline for project completion will be subject to the permitting and inspection process, which is beyond GeauxHVAC’s control. Work cannot continue until all required inspections are completed.
14.2. All work performed by GeauxHVAC will comply with applicable local, state, and federal codes to the best of our knowledge. GeauxHVAC will not perform work in an unsafe manner or cut corners to provide lower-cost solutions.
15. Disposal of Old Equipment & Parts Ownership
15.1. Upon completion of a unit replacement or part changeout, the removed unit or component becomes the property of GeauxHVAC. Old equipment may be recycled, disposed of, or returned to the manufacturer for warranty purposes.
15.2. If a customer wishes to retain an old part or unit, they must contact the GeauxHVAC office in advance for approval. Some parts may be required for warranty processing, technical training, or other business purposes and cannot be left with the homeowner.
16. Modifications & Business Discretion:
16.1. GeauxHVAC reserves the right to modify, amend, or update these terms and conditions at any time as deemed necessary by the Owner or Business Manager.
16.2. Any changes will take effect immediately upon being published or communicated to the customer.
17. Acknowledgment of Terms:
17.1. By contracting GeauxHVAC to preform work or give estimate in any form, the customer acknowledges and agrees to these terms and conditions.
Comfort Club Member Terms and Conditions
1. Membership Agreement:
1.1. GeauxHVAC and the customer hereby agree to the terms outlined in the Comfort Club Membership (the Membership).
1.2. GeauxHVAC will perform two (2) HVAC inspections per year by a qualified technician.
1.3. An HVAC system is defined as one (1) furnace or air handler unit and one (1) condenser unit.
1.4. The heating inspection will be completed before winter, and the cooling inspection will be completed before summer.
2. Service Requirements & Limitations:
2.1. Water must be accessible on the property at the time of service to clean condenser coils during the cooling inspection.
2.2. If water is not accessible, a travel fee may be charged for a return trip.
2.3. Contact will be made in advance via email or SMS (text message) for scheduling.
2.4. If the customer misses contact and does not schedule, GeauxHVAC is not liable for missed inspections or reimbursements.
2.5. If an email address is not provided, the customer acknowledges they will not receive maintenance scheduling reminders and do not qualify for additional discounts or reimbursements.
3. Inspection Policy:
3.1. GeauxHVAC will not perform inspections outside of the unit’s seasonal operation.
3.2. No contractual inspections or cleanings will be completed, nor are discounts given once the Membership expires.
4. Priority Status:
4.1. Priority response time is within 24 hours but does not guarantee repair within 24 hours.
4.2. Certain factors beyond GeauxHVAC’s control may delay response times, including but not limited to weather, hazardous conditions, or technician availability.
5. Membership Benefits Include:
• Annual (Spring) Cooling Maintenance
• Annual (Winter) Heating Maintenance
• Condenser Coil Cleaning (only completed during summer maintenance)
• No Diagnostic Charges (with approved repairs or replacements; only covers the initial diagnostic charge)
• No Weekend Surcharge on Callout ($45)
• 5% Off HVAC Services
• $100 Credit Each Year for Replacements (No cash value; void if Membership is canceled)
• Maintenance Scheduling Reminder (Only sent to customers who have email and SMS notifications enabled)
• Priority Status (Scheduled within 24 hours)
6. Exclusions:
6.1. This Membership does not include evaporator coil cleaning, air duct cleaning, or air duct inspections.
6.2. Membership is exclusive to the listed service address and covered equipment.
7. Service Reports:
7.1. Equipment condition reports will be provided via email after each scheduled inspection upon request.
7.2. Reports will be kept on file as long as the Membership remains active.
7.3. If the customer does not have email, they may request a mailed copy from the office.
8. Warranty & Liability:
8.1. The Membership and performed maintenance are not an implied warranty on the system.
8.2. Membership does not fully cover service, labor, material, or refrigerant charges outside of routine maintenance.
8.3. Service charges, materials, equipment, labor, and refrigerant will be billed at regular rates, minus applicable member discounts.
8.4. Discounts and warranties apply only to HVAC services.
8.5. Management discretion applies if a part is deemed defective due to damages caused by moisture, tampering, negligence, vandalism, or “Acts of God” (including but not limited to flooding, lightning, fire, hail, or wind).
8.6. Refrigerant (Freon) is not covered under any warranties.
8.7. GeauxHVAC is not responsible for damage due to recommended repairs that were declined or delayed by the homeowner.
9. Membership Pricing:
• $30.00 per month for the 1-year plan
• $25.00 per month for the 3-year plan
• $20.00 per month for the 5-year plan
• $10.00 per month per additional system
10. Billing & Renewals:
10.1. Payments will be charged automatically to the customer’s credit card on file every month.
10.2. Memberships will be automatically renewed for longer plans.
10.3. Declined payments are subject to a $50 NSF fee.
10.4. It is the customer’s responsibility to update credit card information.
11. Cancellation Policy:
11.1. Intent to cancel must be made within three (3) days of contract renewal.
11.2. Cancellation requests must be submitted in writing and postmarked by midnight on the third business day.
11.3. All discounts and services rendered must be reimbursed in full before cancellation.
11.4. Customers must pay 50% of the remaining contract balance after the current year is paid in full for any additional years left on the plan.
11.5. Otherwise, all sales are final, and contractual agreements remain binding for one, three, or five years from the acceptance date.
12. Modifications & Business Discretion:
12.1. GeauxHVAC reserves the right to modify, amend, or update these terms and conditions at any time as deemed necessary by the Owner or Business Manager.
12.2. Any changes will take effect immediately upon being published or communicated to the customer.
13. Acknowledgment of Terms:
13.1. By enrolling in the GeauxHVAC Comfort Club, the customer acknowledges and agrees to these terms and conditions.
Multi-System Membership Terms and Conditions
1. Membership Requirement:
1.1. The Multi-Unit Membership is an add-on to the GeauxHVAC Comfort Club Membership and cannot be purchased separately. A primary Comfort Club Membership must be active before enrolling in the Multi-Unit Membership for additional systems.
2. Coverage & Limitations:
2.1. Each Multi-Unit Membership covers one additional HVAC system at the same service address.
2.2. A system is defined as one (1) furnace or air handler unit and one (1) condenser unit.
2.3. The Multi-Unit Membership does not increase the Comfort Club credit or discount percentage. Discounts, credits, and benefits apply at the same rate as the primary membership and do not stack with multiple units.
3. Service & Maintenance:
3.1. Annual (Spring) Cooling Maintenance and Annual (Winter) Heating Maintenance will be performed on each additional system under the Multi-Unit Membership.
3.2. Condenser Coil Cleaning will only be performed during the summer maintenance visit.
3.3. Priority Scheduling, No Diagnostic Charges (with approved repairs/replacements), and other member benefits apply to all covered systems.
4. Pricing & Payments:
4.1. The Multi-Unit Membership is charged at a discounted rate per additional system, billed automatically alongside the primary Comfort Club Membership.
4.2. Pricing is subject to change at the discretion of GeauxHVAC.
5. Cancellation & Transfers:
5.1. The Multi-Unit Membership follows the same cancellation terms as the primary Comfort Club Membership.
5.2. This membership is non-transferable to another location or property.
6. Modifications & Business Discretion:
6.1. GeauxHVAC reserves the right to modify, amend, or update the terms and conditions of the Multi-Unit Membership at any time as deemed necessary by the Owner or Business Manager.
7. Acknowledgment of Terms:
7.1. By enrolling in the GeauxHVAC Comfort Club, the customer acknowledges and agrees to these terms and conditions.